Payment / Refund information

If you need to cancel an order, we only offer refunds in the shape of vouchers and would need you to call our head office as soon as you know the order is no longer needed. 

If it is within the 7 days and the cake is already in the process of being made, we reserve the right to enforce the cake to be collected on the date agreed, unless mitigating circumstances have been provided.

When an order needs to be adjusted we charge or refund where applicable using the method we see to be most appropriate for the customer and the company.

We do try to be as helpful as possible in these circumstances but please be aware that we work with perishable goods, and so it proves difficult to use these products for any other purpose other than your unique occasion.

Thank you for your understanding.
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